Answer Midwest: Advantages

“We have chosen Answer Midwest over many other available alternatives to provide after-hours support for our customer service and help desk. It has allowed us to lower our costs, increase our responsiveness and raise customer perception in a fast, effective and cost-effective manner”

Adam Schulz
Director Customer Services
Aero Group

Owner Management: Owner Gary Tedrick's personal involvement in Answer Midwest's operations guarantees that you receive prompt and personalized service.

Custom-Tailored Services: Application customization allows Answer Midwest to adapt to your business' special requirements. You receive exactly the services you need.

Staff Training: Our operators receive specialized training designed specifically for your application. In effect, our operators become an extension of your staff.

State-of-the-Art Systems: Our systems provide the flexibility to adapt to your changing needs as your business grows. Visit Telescan Corp. for more information on our state-of-the-art system.

Complete Back-Up Systems: A high level of redundancy guarantees 24-hour-a-day/7 days-a-week uptime. You never miss a call or order.

Record Keeping: All conversations are recorded and retained for seven years for documentation and future review. Digitized call records are archived on storage media for seven years.

System Reminder Software: All calls and transactions are continuously monitored until you receive them. Messages never get lost in the shuffle.

Meticulous Procedures: Every stage of our process is designed to insure efficiency and provide accountability.

Answer Midwest, Inc.
Telephone: 618-463-9093
Toll Free: 800-342-5550
Fax: 618-463-0072
E-mail: garyt@answermidwest.com